Multi-Year Accessibility Plan

Purpose: The purpose of this document is to outline Nemcor Inc.’s ongoing commitment to accessibility, and to meet the requirement of Part I, Section 4: Accessibility Plans of the IASR.

Statement of Commitment

Nemcor Inc. is committed to providing a respectful and accessible environment to ensure equal access and participation for people with disabilities. We are committed to doing so in a way that allows people with disabilities to maintain their dignity and independence.

We are committed to meeting the accessibility needs of people with disabilities in a timely manner and aim to ensure that the principles of independence, dignity, integration, and equality of opportunity are at the core of our accessibility practices.

We are committed to identifying, preventing, and removing barriers to inclusion and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA), and Ontario’s accessibility laws.

This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

General

Nemcor Inc. is committed to providing timely training on the requirements of Ontario’s accessibility laws, the Ontario Human Rights Code as it applies to people with disabilities, and our accessibility policies. Our training policy is outlined in our Accessibility Policy available on our website.

Ongoing training will be provided to all Nemcor Inc. employees, volunteers, those who participate in developing our organization's policies, and those who provide goods on our behalf.

Our training strategy will be reviewed from time to time, to ensure that we continue to prevent and remove barriers for customers, employees, and other individuals with disabilities.

Current initiatives include updating our Accessibility Policy and updating our accessibility training strategy.

Information and Communication Standards

Nemcor Inc. is committed to making our information and communications accessible to people with disabilities. Please see our Accessibility Policy for more information about this commitment.

Ongoing improvements will be made to our website to make it more accessible to people with disabilities. We will continue to strive to meet WCAG 2.0 Level AA and, in some cases, Level AAA standards.

Current initiatives include working with third-party vendors to discuss accessibility improvements for the Nemcor Inc. website.

Employment Standards

Nemcor Inc. is committed to fair and accessible employment practices. Please see our Accessibility Policy for more information about this commitment.

Ongoing improvements will be made to our recruitment and employment practices to ensure individuals are aware of the accommodations and other supports, including return to work plans, that are available to them.

Current initiatives include updating our internal accommodation process to better support applicants and employees with disabilities.

Design of Public Spaces Standards

Nemcor Inc. will meet accessibility laws when public spaces are newly constructed or redeveloped. We will take appropriate measures to prevent service disruptions to any accessible parts of our public spaces. In the event of a service disruption in a public space, we will notify the public of the service disruption and alternatives available.

There are no current plans to construct or redevelop public spaces on the Nemcor Inc. premises. Ongoing maintenance to the accessible parts of our public spaces will be performed as needed.

Customer Service Standards

Nemcor Inc. is committed to providing accessible customer service to people with disabilities. This means that we will provide our goods to people with disabilities with the same high quality and timeliness as others. Please see our Accessibility Policy for more information about this commitment.

Ongoing improvements will be made to ensure our customer service practices are consistent with the following principles:

1. We will respect the dignity and independence of people with disabilities.
2. We will provide our goods to people with disabilities in a way that is integrated with the way we provide our goods to other individuals unless an alternative measure is necessary to enable that person to obtain, use, and benefit from our goods.
3. We will ensure that people with disabilities have an equal opportunity to obtain, use, and benefit from our goods.
4. We will take into account a person’s disability when communicating with them.

Current initiatives include adding additional feedback channels to make our feedback process more accessible to people with disabilities.

For more information about this accessibility plan, please contact:

Andrea Kelly, 519-212-3523; akelly@nemcorinc.com

Standard and accessible formats of this document are free and available upon request.